IT Community Technician

Agency

DEPARTMENT OF PROBATION

Job description

The New York City Department of Probation is dedicated to improving public safety by supporting individuals on probation. DOP uses research-based practices to supervise and support people on probation and help prevent further interactions with the justice system. By expanding access to education and gainful employment opportunities, healthcare, family supports, and civic engagement, DOP empowers New Yorkers under their supervision to lead safe and thriving lives. The Department is seeking to hire (3) IT Community Technicians to provide computer hardware and software support to the divisions’ programs resource hubs, neighborhood opportunity networks and satellites locations, and branch offices necessary and important to client’s community services. Under the general supervision of the Senior Network Administrator the IT Community Technician will be responsible for maintaining existing technology systems; troubleshooting problems, installing, moving and removing equipment; monitoring parts and supply inventory, and assisting in the assessment of hardware, software and peripherals being considered for purchase. Specific duties include: Installation, diagnosis, maintenance and repair of PCs, laser and inkjet printers. Installation of software and peripherals in accordance with pre-defined protocols and configurations. Verification of installations and maintenance performed by outside vendors. Installation and troubleshooting of communication and network related problems. Assists with backups and restorations as required. Maintains records for installations, testing, preventative maintenance and repairs. Maintenance of parts and supply inventory including keeping detailed written records. Complying with help desk assignments, installations and other work schedules. Instruction of users in basic computer and application skills. Perform other duties as assigned.

Minimum qualifications

Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.

Residency

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.