Procesador de cuentas de recuperación Recovery Account Processor
- Remoto (EE. UU.)
- $20.00 – $22.50 por hora
- Tiempo completo
- Publicado hace 1 día
Se postulará en el sitio web original.
Sobre este empleo
Cualificaciones básicas
### - Diploma de escuela secundaria o equivalente- Por lo general, de tres a cinco años de experiencia en tareas administrativas y atención al cliente
### Habilidades/experiencia preferidas- Conocimiento exhaustivo de los productos, servicios, terminología, procedimientos y sistemas relacionados con el área asignada
### - Sólidas habilidades de atención al cliente- Capacidad para gestionar varios proyectos y plazos simultáneamente, manteniendo un alto nivel de atención al cliente
- Capacidad para identificar y resolver problemas complejos o escalarlos
- Dominio de la navegación en computadoras y del uso de diversos paquetes de software, incluidas las aplicaciones de Microsoft Office
- Habilidades eficaces de comunicación verbal y escrita
Seguro de vida temporal básico y seguro de vida temporal opcional
- ### Incapacidad a corto y largo plazo - ### Licencia por incapacidad relacionada con el embarazo y licencia parental -Plan 401(k) y plan de jubilación financiado por el empleador
-Vacaciones pagadas (de dos a cinco semanas, según el nivel salarial y la antigüedad)
- ### Hasta 11 días festivos pagados - ### Asistencia para adopción -Acumulación de licencia por enfermedad y seguridad de una hora por cada 30 horas trabajadas, hasta 80 horas por año calendario, salvo que la ley disponga lo contrario
Consulte aquí todos los beneficios disponibles según el tipo de empleo. U.S. Bank es un empleador que ofrece igualdad de oportunidades. Consideramos a todos los solicitantes calificados sin distinción de raza, religión, color, sexo, nacionalidad, edad, orientación sexual, identidad de género, discapacidad, condición de veterano ni otros factores protegidos por la legislación aplicable. ### E-Verify U.S. Bank participa en el programa E-Verify del Departamento de Seguridad Nacional de EE. UU. en todas sus instalaciones ubicadas en Estados Unidos y en ciertos territorios estadounidenses. El programa E-Verify es un sistema de verificación de elegibilidad laboral basado en Internet, administrado por el Servicio de Ciudadanía e Inmigración de Estados Unidos. Obtenga más información sobre el programa E-Verify. El rango salarial refleja cifras basadas en la ubicación principal, que se indica primero. El rango real para el puesto puede variar según su ubicación. Además del salario, U.S. Bank ofrece un paquete integral de beneficios, que incluye programas de incentivos y reconocimiento, aportes a la compra de acciones y al plan 401(k), y pensión (todos los beneficios están sujetos a requisitos de elegibilidad). Rango salarial: $20.00 - $22.50 U.S. Bank considerará para el empleo a solicitantes calificados con antecedentes de arresto o condena. U.S. Bank realiza verificaciones de antecedentes de acuerdo con las leyes locales aplicables, incluidas la Ordenanza Fair Chance del condado de Los Ángeles, la Ley California Fair Chance y la Ordenanza Fair Chance de San Francisco. U.S. Bank está sujeto a los requisitos de la Sección 19 de la Ley Federal de Seguro de Depósitos (FDIA) y realiza verificaciones de antecedentes conforme a ellos. Además, ciertos puestos también pueden estar sujetos a los requisitos de FINRA, el registro NMLS, Reg Z, Reg G, OFAC, la NFA, la FCPA, la Ley de Secreto Bancario, la SAFE Act o las directrices federales aplicables a un acuerdo, como las relacionadas con la ética, la seguridad o los procedimientos operativos. Los solicitantes deben poder cumplir con las políticas y los procedimientos de U.S. Bank, incluido el Código de Ética y Conducta Empresarial, así como las políticas relacionadas con la conducta y la seguridad en el lugar de trabajo. La publicación puede cerrarse antes de tiempo debido al gran volumen de solicitantes. Publicado originalmente en HimalayasAnuncio original en inglés
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.
Schedule: 8am-5pm Monday-Friday Central Time
Some of the job duties:
- Handle incoming calls related to:
- Collections
- Call transfers
- Account holder inquiries
- Provide timely and accurate responses to customer questions
- Assist in resolving customer concerns
- Retrieve daily web settlements
- Document and update account activity
- Order letters for multiple payments
- Maintain settlement tracker and verify accurate state coding
- Manage inbound calls related to deceased accounts
- Request estate and/or administrator documentation
- Perform collection activities as appropriate
Basic Qualifications
- High school diploma or equivalent
- Typically three to five years of clerical and customer service experience
Preferred Skills/Experience
- Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
- Strong customer service skills
- Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
- Ability to identify and resolve/escalate complex problems
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective verbal and written communication skills
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Originally posted on Himalayas
Los empleadores en JOBUS nunca le pedirán pagar, comprar equipo ni compartir datos bancarios o de Seguro Social antes de una oferta formal. Confianza y seguridad