Agency

DEPARTMENT OF CORRECTION

Job description

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts. The New York City Department of Correction seeks to recruit a friendly, dependable, and customer-focused Cashier for the Rikers Island Central Cashier Facility. The Rikers Island Central Cashier Facility assists people in custody, friends and family members with various discharge resources. The facility is open 24/7, and the Division is looking for a flexible individual available for various shifts. The ideal candidate will provide excellent customer service, accurately process transactions, and help maintain a clean and organized checkout area. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. The incumbents will be responsible for but not limited to: • Greeting customers in a friendly and professional manner; • Processing cash, credit card, debit card, and digital payments accurately; • Handling customer inquiries and resolving issues courteously; • Maintaining an accurate cash drawer and balance receipts at the end of shifts; • Following company policies and procedures regarding transactions and security; • Supporting team members with stocking, and other office duties as needed; • Perform related duties as assigned.

Minimum qualifications

1. A four-year high school diploma or its educational equivalent, and one year of full-time satisfactory experience dealing with sums of money in such positions as cashier, sales cashier, bank teller, housing teller, railroad clerk, or toll collector; or 2. Two years of full-time satisfactory experience in "1" above. 3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must have at least one year of full-time experience as described in "1" above.

Preferred skills

• Customer service excellence and conflict resolution skills; • Cash handling and transaction accuracy; • Attention to detail; • Teamwork and collaboration; • Time management and organizational skills; • Basic computer proficiency; • Bilingual or multilingual communication skills; • Problem-solving and decision-making abilities; • Ability to work evenings, weekends, and holidays as needed;

Additional information

The City of New York offers a comprehensive benefits package including health insurance for the employee and his/her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

How to apply

For City employees: Go to Employee Self-Service (ESS) - www.nyc.gov/ess and search for Job ID# 807817 For all other applicants: Go to www.nyc.gov/careers and search for Job ID # 807817 Submission of a resume is not a guarantee that you will receive an interview. Only candidates under consideration will be contacted.

Hours and shift

Rotating Shifts.

Residency

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.