Working Solutions
Working Solutions is an established on-demand customer care outsourcing company contracting home-based agents across the US and Canada for customer service, sales, and technical support programs.
Editorial Rating
★ 8.2 / 10
Very Good (7.5 - 8.4)
Editorial Overview
Founded in Dallas, Texas in 1996 by Kim Houlne, Working Solutions was one of the earliest pioneers of remote customer contact centers in the world. Long before the pandemic, WSOL proved that home-based agents could deliver superior customer service for major retail, financial, sports, and travel brands.
Agents work as independent contractors (1099), scheduling their own weekly hours in 30-minute intervals (typically requiring 15-20 hours/week minimum). Earnings are based either on an hourly rate or a 'talk-minute' rate (typically equivalent to $12 to $20+/hour). Payments are deposited reliably twice monthly. However, job seekers should note that client-specific certification courses (lasting 1 to 3 weeks) are unpaid, and applicants must pay approximately $30 for a third-party background check. For Americans seeking legitimate, dependable phone and chat customer support income, Working Solutions is one of the most reputable operators in the nation.
Worker Suitability & Realities
✓ Best For
Americans and Canadians seeking legitimate, flexible home-based customer service and technical support work with established corporate retail, travel, and healthcare clients.
✕ Not Recommended For
Individuals without a quiet home office, or workers who cannot pass a standard criminal background check.
⚠️ Primary Limitation / Drawback
Independent contractor 1099 model with unpaid client program certification (typically 1-3 weeks part-time); background check fee paid directly to third-party vendor (approx. $30).
Verified Fee Schedule & Financials
Verified fee schedule researched directly from official terms of service.
| Registration Fee | Free to apply; background check fee (~$30) paid to third-party vendor upon conditional acceptance |
|---|---|
| Subscription Fee | None |
| Platform Commission | 0% (contractors earn pre-agreed talk-minute or hourly rates of $12 to $20+/hr) |
| Bidding / Connects Fee | None |
| Withdrawal & Payout Fee | Direct deposit via ACH twice monthly with zero platform fee |
| Minimum Payout Threshold | No minimum threshold (bi-monthly payroll schedule) |
| Payment Timing & Frequency | Guaranteed bi-monthly direct deposit payments on the 10th and 25th of each month. |
| Payment Protection & Escrow | Working Solutions contracts directly with corporate clients and guarantees agent pay for all logged intervals. |
Application & Admission Process
Clear verbal phone communication, active listening, computer typing (30+ WPM), navigating web CRM systems, quiet home office setup.
No portfolio required; standard application, technology hardware check, and customer service assessment.
Online application, customer service situational assessment, PC system hardware scan, and background check.
Independent Pros & Cons
👍 Key Advantages
- ✓ One of the most established and reputable remote customer care companies in the US (in business since 1996)
- ✓ Flexible scheduling in 30-minute intervals allows balancing family or secondary commitments
- ✓ Reliable bi-monthly direct deposit payouts on the 10th and 25th
- ✓ Higher average compensation ($12 to $20+/hr) than commodity microtask sites
👎 Key Disadvantages & Risks
- ✕ Unpaid client certification training (typically 1-3 weeks part-time before earning begins)
- ✕ Applicant must pay ~$30 background check fee to third-party vendor upon conditional offer
- ✕ State restrictions: does not recruit in certain states (e.g. CA, NY, PA, WA) due to independent contractor legislation
- ✕ Requires dedicated quiet home office and approved computer/headset equipment
Actionable Job-Seeker Advice
Recommended First Steps
Apply at jobs.workingsolutions.com, complete the online customer assessment, run the PC technology audit, and select an active client program.
Main Risks & Pitfalls
Investing time in certification training only to discover the call volume or hours do not align with personal income expectations.
Competition & Market Reality
Programs fill up quickly; completing assessments promptly improves placement in high-volume retail campaigns.