Platform Support Specialist
- Remote (US)
- Pay not provided by employer
- Full-time
- Posted 8 hours ago
You will apply on the original website.
About this job
Health Hue Hub is the platform med spas and aesthetic clinics use to run their day: booking, patient records, payments, messaging and marketing. When something does not work the way a clinic expects, you are the person who answers.
Clinic staff are busy and usually mid-shift when they write in. The job is to understand the problem quickly, fix what you can on the first reply, and hand the rest to the right team with everything they need to solve it.
Responsibilities
Answer support tickets, chats and calls from clinic owners and front-desk staff
Troubleshoot booking, calendar, payment, messaging and account settings issues
Reproduce bugs and write clear reports for the product and engineering teams
Walk clinic staff through features over screen share
Write and update help articles for the questions that come up most
Track response and resolution times, and flag patterns before they become outages
Requirements
2+ years in customer or technical support, ideally for a SaaS product
Clear, friendly written English, including when the customer is frustrated
Comfortable learning a large platform and explaining it to non-technical people
Organized across many open tickets at once
Available for a shift that covers North American business hours
Bonus
Experience supporting clinics, salons, spas or other appointment-based businesses
Familiarity with CRM, scheduling or EMR software
Experience with patient privacy rules (HIPAA or PHIPA)
Apply on our site:
Originally posted on Himalayas
Original English Listing
Health Hue Hub is the platform med spas and aesthetic clinics use to run their day: booking, patient records, payments, messaging and marketing. When something does not work the way a clinic expects, you are the person who answers.
Clinic staff are busy and usually mid-shift when they write in. The job is to understand the problem quickly, fix what you can on the first reply, and hand the rest to the right team with everything they need to solve it.
Responsibilities
Answer support tickets, chats and calls from clinic owners and front-desk staff
Troubleshoot booking, calendar, payment, messaging and account settings issues
Reproduce bugs and write clear reports for the product and engineering teams
Walk clinic staff through features over screen share
Write and update help articles for the questions that come up most
Track response and resolution times, and flag patterns before they become outages
Requirements
2+ years in customer or technical support, ideally for a SaaS product
Clear, friendly written English, including when the customer is frustrated
Comfortable learning a large platform and explaining it to non-technical people
Organized across many open tickets at once
Available for a shift that covers North American business hours
Bonus
Experience supporting clinics, salons, spas or other appointment-based businesses
Familiarity with CRM, scheduling or EMR software
Experience with patient privacy rules (HIPAA or PHIPA)
Apply on our site:
Originally posted on Himalayas
Employers on JOBUS never ask you to pay, buy equipment, or share bank or Social Security details before a formal job offer. Trust & Safety